Returns & Refunds
At Ceta Risers, we want you to be completely satisfied with your purchase. Please read our returns and refunds policy below before returning any items.
Change of Mind Returns
If you are a consumer purchasing online, you have the right to cancel your order within 14 days of receiving your goods.
Please contact us within this 14-day period to let us know that you wish to return your order. Once you have notified us, the goods should be returned to us within a further 14 days.
Returned products must be:
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Unused and undamaged
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In a resalable condition
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Complete with all parts and accessories
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Returned in the original packaging where reasonably possible
You may inspect the goods as you would in a shop. However, we reserve the right to make a reasonable deduction from your refund if the value of the goods has been reduced due to unnecessary handling, damage or use.
Customers are responsible for the cost of returning unwanted items.
We recommend using a tracked and insured delivery service, as returned goods remain your responsibility until they are received by us.
Refunds
Once your return has been received and inspected, we will process your refund using the original payment method.
Where applicable, we will also refund the cost of our standard delivery service. If you selected an upgraded, express or premium delivery option, any additional delivery cost above our standard delivery charge will not be refunded.
Refunds will normally be processed within 14 days of receiving the returned goods or evidence that they have been sent back, where applicable.
Damaged, Faulty or Incorrect Items
If your order arrives damaged, faulty, incomplete or you receive an incorrect item, please contact us as soon as possible.
Where possible, please report visible delivery damage or missing items within 48 hours of delivery and provide photographs to help us investigate the issue quickly.
The 48-hour reporting request does not affect your statutory consumer rights.
Where goods are confirmed to be faulty, damaged or incorrectly supplied, we will arrange an appropriate replacement, repair or refund in accordance with your statutory rights.
Items We Cannot Accept for Change-of-Mind Returns
We may be unable to accept returns for:
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Products that have been installed, used, cut, altered or modified
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Products damaged after delivery
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Bespoke, personalised or specially ordered products where the statutory cancellation right does not apply
This does not affect your rights where a product is faulty, damaged or not as described.
How to Return an Item
Before returning any products, please contact us by email:
Please include:
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Your name
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Order number
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Product(s) you wish to return
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Reason for the return
Please do not send goods back without contacting us first, as this may delay the processing of your return.
Return Address
Ceta Group Ltd
Station Road
Redlands Farm
Ashwell
SG4 9NX
United Kingdom
We recommend using a tracked delivery service and keeping your proof of postage until your return has been processed.
Shipping & Delivery
We aim to dispatch orders as quickly as possible.
Standard delivery usually takes approximately 2–4 working days, unless otherwise stated on the product page or at checkout.
Delivery times are estimates and may occasionally be affected by circumstances outside our control.
Once your order has been dispatched, tracking information will be provided where available.
Any promotional free or next-day delivery offers are subject to the terms stated on the relevant product page or promotion.